To purchase tickets, simply visit our website and browse through the list of events. Once you find the event you're interested in, click on purchase ticket to view details and ticket options. Select the number of tickets you want, proceed to checkout, and follow the prompts to complete your purchase securely.

Refund policies vary depending on the event organizer. Please review the specific event details and refund policy before making a purchase. If you have questions or need assistance, you can contact our refunds support team for guidance; refunds@gospeltickets.co.za

If you experience any issues, reach out to our customer support team as soon as possible. We're here to assist you with any problems you may encounter, whether it's related to ticket delivery, event access, or other concerns; support@gospeltickets.co.za

Click on the login button and then the "Forgot Password" link. Then, follow these steps:

1. Enter your email address
2. You’ll receive an email with a password reset link
3. Click on the link to change your password

Event Cancellation: This happens when the event organizer cancels the event. Refunds under this type of cancellation may or may not be covered by an insurance policy the event organizer has taken out.

Ticket Refund Cover: This is valid when the event is still happening, but you cannot attend due to personal reasons. The cover is only valid if you cannot attend for reasons mentioned under the cover.

Event cancellation is when the event organiser needs to cancel the event. Refunds under this type of cancellation may or may not be covered by an insurance policy the event organiser has taken out.

Ticket Refund Guarantee is when the event is still happening, but you are not able to attend anymore. The guarantee is only valid if the reason you cannot attend is covered by the categories below.

10% of the ticket cost added as a separate line item to your basket.

No. Unless it is covered in our Refund Policy.

No. Gospel Tickets provides this option to our customers but it is administered by SureStart Online Financial Services FSP. 47233.

A SureStart agent is available to assist regarding this guarantee on: 087 550 6726

1. Download and complete the Refund Request Form.
2. Collect the supporting documents listed above for the category you are claiming under.
3. Send the completed claim form with the supporting documents to: ticketrefunds@surestart.co.za
4. Should you need to speak to someone, a SureStart agent is available on 087 550 6726.
5. A valid refund is typically approved within 4 working days and paid into your bank account within 2 working days.

1. Incapacity of the Ticket Holder(s) through their own Death, Accidental Bodily Injury or illness first commencing post booking and prior to the Ticketed Event.
• Accident report / Case Number / Hospital Report / Doctors Note.
• Death Certificate.
• Stamped proof of bank account not older than 3 months.

2. Adverse Weather preventing attendance at the Venue which entirely prevents the Ticket Holder from attending the Ticketed Event but does not result in the Ticketed Event being Cancelled, Abandoned, Postponed, Curtailed or Relocated.

• Time stamped photographic proof of adverse weather conditions preventing attendance OR official news report or advice of weather conditions prohibiting attendance of the event.
• Stamped proof of bank account not older than 3 months.

3. Travel Delay due to either the mechanical failure of, or accidental damage to the transport in which the Ticket Holder(s) is travelling to the Ticketed Event and/or collecting their tickets from either the Venue or a designated collection point.

• Mechanic’s report / invoice.
• Photographic evidence in the event of flat tyre or other minor damage preventing transport but not requiring a mechanic.
• Stamped proof of bank account not older than 3months.

4. Death of a member of the Ticket Holder’s Immediate Family which occurs within 30 days prior to the Ticketed Event.

• Death Certificate of the deceased.
• Stamped proof of bank account not older than 3months.

5. The unavoidable requirement for the Ticket Holder(s) to remain at Home due to serious damage to the Ticket Holder(s) Home or Place of Business caused by fire, aircraft, explosion, Terrorism Act, Civil Unrest, storm, flood, subsidence, earthquake, falling trees, burst pipes, lightning, malicious persons or theft.

• Photographic Evidence of Home or Place of Business OR Insurance claim proving the Ticket Holder(s) home or business was damaged.
• Stamped proof of bank account not older than 3months.

Note: Civil unrest or accidents that cause road blockages are not covered under this policy. Neither are unexpected traffic delays.

6. The Ticket Holder(s) being summoned to appear at Court Proceedings or as a witness where the witness summons was first received by the Ticket Holder(s) after the date of Booking.

• Official Summons letter.
• Stamped proof of bank account not older than 3months.

7. Work Relocation by the Ticket Holder’s employer or being posted overseas unexpectedly after the date of Booking.

• Official notice by the Ticket Holder’s company.
• Stamped proof of bank account not older than 3months.

8. The Ticket Holder(s) inability to attend a Ticketed Event which is Postponed after the date the insured Booking was made due solely to a Prior Engagement of the Ticket Holder(s), provided such Prior Engagement was existing prior to the date of the first announcement of the Postponement.

• Proof of event invite (Wedding Invite, Whatsapp conversation screenshot showing date message was sent, screenshot of Facebook event Invite).
• Stamped proof of bank account not older than 3months.

No. As soon as a refund is logged against a ticket, the ticket becomes unusable at the event to prevent fraud.